01. Agreement to Terms
These Terms and Conditions constitute a legally binding agreement between you ("Customer," "User," or "you") and Customer Care Appliance Repair ("Company," "we," "our," or "us"), governing your access to and use of https://customercarerepaircenter.com as well as any appliance repair services scheduled through our telephone lines, booking forms, or messaging channels.
By accessing this website, requesting a technician visit, or accepting a service estimate, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
Customer Care Appliance Repair is an independent, out-of-warranty service and repair provider. We are not affiliated with, endorsed by, or an authorized service center of any manufacturer (including but not limited to LG, Samsung, Whirlpool, Bosch, IFB, Haier, Hitachi, Godrej, Sony, Panasonic, Sharp, or Marq).
All manufacturer names, logos, model designations, and trademarks displayed on this site are the property of their respective owners and are used strictly for informational identification and nominative fair use purposes. If your appliance is currently covered under an active manufacturer warranty, you should contact the official brand service channel.
03. Service Bookings & Technician Visits
Service appointments can be requested online or via telephone. While we strive to provide 30-minute callback confirmations and same-day doorstep technician visits across Delhi NCR, appointment times are subject to technician availability, traffic, and unforeseen logistical conditions.
04. Diagnostic Charges, Estimates & Payments
- Doorstep Inspection Fee: A nominal diagnosis/inspection fee applies for visiting your premises and troubleshooting the appliance fault.
- Transparent Upfront Quotations: Following diagnosis, our technician will provide an itemized verbal or written cost estimate covering necessary spare parts and labor before commencing any repair work.
- Approval to Proceed: Work will begin only upon your explicit approval. If you choose not to proceed with the repair after diagnosis, only the initial inspection charge is payable.
- Payment Methods: Full payment is due immediately upon completion of service and testing. We accept UPI, bank transfer, and cash.
05. 30-Day Service Warranty & Exclusions
We stand behind our workmanship. Unless otherwise stated in writing, all replacement parts installed by our technicians and associated repair labor carry a 30-day limited service warranty.
Warranty Exclusions:
The service warranty shall be null and void in cases of:
- Electrical voltage fluctuations, short circuits, or improper external wiring.
- Physical breakage, accidental damage, pest infestation, or water leakage from external sources.
- Tampering, dismantling, or repair attempts by unauthorized third-party technicians following our visit.
- Unrelated component failures in other sections of the appliance.
06. Customer Obligations
As a customer scheduling doorstep service, you agree to:
- Provide safe, clear, and unhindered access to the appliance requiring service.
- Ensure an adult (18 years or older) is present throughout the technician's visit.
- Provide accurate descriptions of the appliance brand, model, and symptoms of the issue.
07. Limitation of Liability
To the maximum extent permitted by applicable law, Customer Care Appliance Repair and its technicians shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of business, food spoilage, or pre-existing structural appliance defects. Our total liability for any claim arising from a service visit shall not exceed the total amount paid by the customer for that specific service.
08. Governing Law & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes or claims arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, Delhi NCR, India.
09. Inquiries & Service Support
For questions or warranty claims regarding these Terms and Conditions, please contact:
Entity: Aksha Traders (Operating Customer Care Appliance Repair)
Email: support@customercarerepaircenter.com
Phone: +91 8008070025
Office Address: 1009, Shiv Colony, Old Faridabad, Faridabad, Haryana, 121002
GSTIN: 06DHFPA5392N2Z0